Post by justdee on Jun 15, 2017 17:38:09 GMT -5
I like to give credit to someone, in this case a company, when they deserve it. We often only hear about the complaints and "what a piece of junk" their equipment is or how bad we were treated by them when we tried to get them to fix the broken item.
I shoot a Bowtech RPM 360 and have a Trophy Ridge React Pro 5 Pin sight on it. You know, the one that you shoot first at 20 yards, then adjust it for 30 yards, and the rest of the pins are automatically in their proper position. Well, let me tell you, that really works, at least for me. Love the sight and how easy it was to sight in.
Problem arouse when we arrived in Alaska for our bear hunt the last week of May. I removed the sight from the bow for the air travel and then the 180 mile truck ride to our hunting destination. We make it to the cabin, I pull the bow out of the case, reinstall the sight, shoot it at the target. Great, all sighted in and we're ready to go.
Next day, 3 mile ride by a trusty Honda ATV to our hunting spot, and the bow was packed in the SKB double bow case for that ride. I get it out of the case, make the couple hundred yard walk to the blind, and once settled in, I grab my bow, and come to full draw to make sure I have proper clearance and good shooting angles from the blind, and I notice my sight is at a 90 degree angle! HUH
I almost panicked. First thought was the bracket was broken and I was screwed. Upon inspection, the turn knob was loose and this allowed the sight itself to pivot on the mount bracket. HMMM 
Luckily, the sight has a set of alignment marks which allowed me to re-position the sight in what I hoped was the correct position. We did not have a shooter bear come in that night, although we saw 23 bears. Pretty cool.
The next day, I test shot it, and all was good. That evening, I strapped it across my back in one of those neoprene bow slings for the 3 mile drive on that trusty Honda. Got in the blind and guess what? The front of the sight was again loose and at a 90 degree angle.
Bottom line, it happened every time we got to the blind. Fortunately, on the last night, and after I re-aligned it in the blind, I made a twenty yard heart shot on a nice bear. All was good, but a call to Trophy Ridge was in order.
I took my bow into my bow shop to let them inspect the bow and give it a tune up after being in the woods for a week. They realized then that there is supposed to be a screw at that pivot point and it was missing. Now, I can't say for sure if it was there to begin with, or came out somewhere along the way, but it was obviously not there now.
I called Trophy Ridge today, explained what happened, and he agreed, there is suppose to be a screw there to keep it from pivoting. He apologized and said he would get me a screw in the mail today. I said, "If you're charging me for one screw, then charge me for several." He said he wasn't charging me and he'd dropped several in the bag and get them out ASAP.
While I'm not happy that it came out at a critical time on a hunt, I realize those things happen, and I'm thankful that Trophy Ridge has great customer service.
I shoot a Bowtech RPM 360 and have a Trophy Ridge React Pro 5 Pin sight on it. You know, the one that you shoot first at 20 yards, then adjust it for 30 yards, and the rest of the pins are automatically in their proper position. Well, let me tell you, that really works, at least for me. Love the sight and how easy it was to sight in.
Problem arouse when we arrived in Alaska for our bear hunt the last week of May. I removed the sight from the bow for the air travel and then the 180 mile truck ride to our hunting destination. We make it to the cabin, I pull the bow out of the case, reinstall the sight, shoot it at the target. Great, all sighted in and we're ready to go.
Next day, 3 mile ride by a trusty Honda ATV to our hunting spot, and the bow was packed in the SKB double bow case for that ride. I get it out of the case, make the couple hundred yard walk to the blind, and once settled in, I grab my bow, and come to full draw to make sure I have proper clearance and good shooting angles from the blind, and I notice my sight is at a 90 degree angle! HUH
I almost panicked. First thought was the bracket was broken and I was screwed. Upon inspection, the turn knob was loose and this allowed the sight itself to pivot on the mount bracket. HMMM 
Luckily, the sight has a set of alignment marks which allowed me to re-position the sight in what I hoped was the correct position. We did not have a shooter bear come in that night, although we saw 23 bears. Pretty cool. The next day, I test shot it, and all was good. That evening, I strapped it across my back in one of those neoprene bow slings for the 3 mile drive on that trusty Honda. Got in the blind and guess what? The front of the sight was again loose and at a 90 degree angle.
Bottom line, it happened every time we got to the blind. Fortunately, on the last night, and after I re-aligned it in the blind, I made a twenty yard heart shot on a nice bear. All was good, but a call to Trophy Ridge was in order.
I took my bow into my bow shop to let them inspect the bow and give it a tune up after being in the woods for a week. They realized then that there is supposed to be a screw at that pivot point and it was missing. Now, I can't say for sure if it was there to begin with, or came out somewhere along the way, but it was obviously not there now.
I called Trophy Ridge today, explained what happened, and he agreed, there is suppose to be a screw there to keep it from pivoting. He apologized and said he would get me a screw in the mail today. I said, "If you're charging me for one screw, then charge me for several." He said he wasn't charging me and he'd dropped several in the bag and get them out ASAP.
While I'm not happy that it came out at a critical time on a hunt, I realize those things happen, and I'm thankful that Trophy Ridge has great customer service.
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